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CUSTOMER HUB

Succeed with Teleport

Teleport’s Customer Hub is the central place to understand how we support customers from onboarding through optimization and scaling, and to get help directly from our Customer Solutions and Customer Support organizations. 

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Teleport Implementation Best Practices 
Office Hours

Teleport Office Hours are weekly, expert-led sessions designed to help you implement, scale, and optimize Teleport in real-world environments. Each session focuses on a specific topic related to Teleport best practices—such as access models, RBAC design, cloud and Kubernetes security, or Zero Trust adoption.

Office Hours combine a short, pre-recorded presentation or demo with a live Q&A led by a Teleport subject matter expert. You’ll see practical configurations, real examples, and implementation patterns, then have the opportunity to ask questions specific to your environment and use cases.

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Tuesday Office Hours

Date/TimeTopicsLevelTrack
03/03/2026 @ 10am PSTWhat is TeleportBeginnerOperator & End User
Cloud Tenant Setup and BasicsBeginnerOperator
03/10/2026 @ 10am PSTMWI Use CasesAdvancedOperator & End User
Advanced Integrations + CI/CDAdvancedOperator
03/17/2026 @ 10am PSTAdvanced SecurityAdvancedOperator & End User
Identity Security Use Cases AdvancedOperator & End User
03/24/2026 @ 10am PSTZTA Common Use Cases (JIT)BeginnerOperator & End User
Cloud Tenant Setup and BasicsBeginnerOperator
03/31/2026 @ 10am PSTAdvanced SecurityAdvancedOperator & End User
Identity Security Use Cases AdvancedOperator & End User

Thursday Office Hours

Date/TimeTopicsLevelTrack
03/05/2026 @ 7am PSTMWI Use CasesAdvancedOperator & End User
Advanced Integrations + CI/CDAdvancedOperator
03/12/2026 @ 7am PSTJoining Resources at ScaleBeginnerOperator
RBAC Overview and Advanced ConfigurationBeginnerOperator
03/19/2026 @ 7am PSTMWI Use CasesAdvancedOperator & End User
AI DemoAdvancedOperator & End User
03/26/2026 @ 7am PSTMWI Use CasesAdvancedOperator & End User
Advanced Integrations + CI/CDAdvancedOperator
04/02/2026 @ 7am PSTJoining Resources at ScaleBeginnerOperator
RBAC Overview and Advanced ConfigurationBeginnerOperator

 

Format

Pre-recorded demo or walkthrough on a focused topic

Live weekly Q&A with a Teleport SME

Screen sharing with real Teleport configurations and examples

Our Premium customers can request dedicated Office Hours limited to participants from their organization as a paid offering.

Your Journey with Teleport

Every Teleport customer follows a similar journey, even if their infrastructure and goals differ. This overview shows how Customer Success, Professional Services, and Support work together at each stage.

  1. 1

    Onboarding

    • Welcome meeting and objectives review
    • Architecture review and rollout planning
    • Early access patterns and guardrails
  2. 2

    Adoption & Enablement

    • Expanding access use cases
    • Platform and team enablement
    • Office Hours and Lunch & Learns
  3. 3

    Optimization & Scale

    • Advanced policy and identity models
    • Performance, reliability, and scale guidance
    • Healthchecks
  4. 4

    Ongoing Success

    • Roadmap alignment
    • New feature adoption
    • Strategic planning and renewals

Teleport Implementation Services

Teleport Implementation Services help teams design Teleport solution architecture, deploy, adopt, and scale Teleport with confidence. We offer two types of engagement—Onboarding Packages for new customers and Consultant Packages for existing customers navigating change. All of Teleport Implementation Services are provided pursuant to, and governed by, Teleport's Professional Services Terms and Conditions.

Onboarding Packages

Designed to help new customers complete their initial rollout and realize value quickly, onboarding packages guide you through architecture planning, cluster setup, resource connections, advanced configuration, and production readiness. Engagements are led by Teleport deployment experts and ensure best practices from day one, with options that scale from essential onboarding to fully customized, extended engagements, and resident engineer services.

Consultant Packages

Built for existing customers, consultant packages provide targeted guidance during critical transitions. Common use cases include migrating to Teleport Cloud or executing supported upgrades with a sustainable process. Each engagement offers structured planning, regular check-ins, and direct access to Teleport experts to keep projects moving smoothly.

Education & Training

Documentation and resources that can provide you with an immediate answer

Contact Support

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Community Questions & Answers

Documentation and resources that can provide you with an immediate answer