Jasper’s Agile DevOps Strategy Relies on Engineers Having Instant Access to Resources via Teleport

Jasper.ai has helped to accelerate content development for leading companies across a variety of industries. The platform's artificial intelligence (AI) capabilities help to improve copywriting and art development, while also enhancing search engine optimization. As a result, Jasper has become a go-to solution for businesses looking to improve their content marketing efforts.

The solution helps customers overcome writer's block by pulling in data and ideas from foundational content to bring writers closer to a finished article, blog, social media post and more. Its AI technology allows users to issue intuitive commands that quickly generate copy according to the creator's preferences, such as style, tone, and audience. This makes it easier for authors to target content and perform well across digital channels. For this case study, we uploaded a transcript of a customer interview that we did with the Jasper.ai team and voila, the case study practically wrote itself!

One of the ways that Jasper software engineers stay ahead of competing solutions is by continually delivering new product enhancements. These enhancements improve the quality of outputs and make customer experiences better and more intuitive. This commitment to innovation ensures that Jasper remains at the forefront of the artificial intelligence industry.

From the ground up

Jasper uses Teleport to provide web app access for technical and non-technical users alike. Any member of the Jasper DevOps team gets instant access to cloud-native apps like Argo, Kafka Owl, Kubernetes clusters and databases, accelerating their work.

Teleport's Application Access helps Jasper engineers share work in real time with non-technical stakeholders. Internal web applications are exposed and secured through Teleport. This allows a seamless integration with Teleport for authentication and authorization. Teleport supports the use of JSON Web Tokens (JWTs) that provides authenticated user and role information for mapping identity between Teleport and web applications, including automatic user sign-in.

By exposing web applications for each development environment, Teleport Application Access enables Jasper engineers to simply give non-technical users a URL to access the web app. This allows the user to access the custom application without having to have GitHub or Google Cloud access or skills. This also enables users to access private or custom applications that are not available through the company's SSO provider.

“In our design workflows, our engineers can just tell non-technical users, like a designer, to go visit a specific URL, where the person can see what changes have been made and provide feedback in real time,” says Venguswamy.

Similarly, Teleport allows for even more transparency and ease of access for engineers. A user only needs to log into Teleport one time, then they have instant access to all authorized infrastructure resources such as Kubernetes clusters and databases, even if connecting via native tools like kubectl, pgsql or other native clients.

For remote workers

Teleport has replaced the need for VPNs for engineers, as they can now access resources directly through the Teleport identity-native proxy. The company operates entirely in the cloud and does not rely on traditional hardware infrastructure. This has improved workflows, as developers no longer need to worry about logging in via VPN or being physically on-site in an office. Additionally, Teleport is lighter weight and more robust than other solutions, enhancing remote management.

Jasper has continued to grow and support remote access, even as COVID-19 and other business challenges have pushed the company to pivot with how it structures its organization. Being able to work remotely has been a lifesaver for many team members, and Teleport has been instrumental in making that possible.

Rapid scaling

“In March of 2022, I came on board. By the end of the year, the engineering team will have grown from 5 employees to more than 70,” says Baird. “The engineering team is projected to continue growing in the coming years. Using Teleport, we can continue to support growth with rapid onboarding, with a minimal operational footprint, helping to ensure the right individuals have the right access.”

Additionally, the company appreciates how Teleport has accelerated onboarding and sped up deploying dev environments for new employees. With enhanced onboarding workflows, new employees can go from having a barebones laptop to having a dev environment with all the correct access deployed inside of 30 minutes to an hour.

At the same time, the company can rapidly scale its platforms to support ever-changing business needs.

About the customer:

Jasper is a leading-edge content development platform which relies on artificial intelligence to accelerate copywriting and art development using intuitive commands. In addition to speeding up content development, the platform helps to enhance search engine optimization and improve content performance via digital channels.